← Back

Terms of Service

Last Updated: March 26, 2026

1. Acceptance of Terms

Welcome to Skihelper.com ("Service," "we," "us," or "our"). By accessing or using skihelper.com (our website), our iOS mobile app (available on the Apple App Store), or any related services, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Skihelper.com. By creating an account (whether through email/password registration, Google Sign-In, or Apple Sign-In), using guest access, or using any part of our Service, you confirm that:

2. Service Description

2.1 What We Provide

Skihelper.com is a free community coordination platform that helps families:

2.2 Account Types

Registered Accounts:

Guest Access:

2.3 What We Are NOT

IMPORTANT: We are a coordination platform only. We DO NOT:

3. User Accounts and Registration

3.1 Account Creation

To access full features, you must create an account. We offer three registration methods:

Email and Password Registration:

Google Sign-In (OAuth):

Apple Sign-In (OAuth):

For all registration methods: You may provide additional optional information (family details, vehicle info, contact preferences). What you share is optional. You may provide general information and use nicknames if you prefer. Share only what you're comfortable sharing with the community.

3.2 Account Security

You are responsible for:

3.3 Account Termination

We reserve the right to suspend or terminate your account if:

3.4 Content Moderation

SkiHelper.com is committed to maintaining a safe community. To report objectionable content:

Upon review, we may remove content and/or suspend the account responsible. Users who submit false or malicious reports may also have their accounts suspended.

3.5 Self-Service Account Deletion

You have the right to delete your account at any time through our self-service deletion process:

  1. Log in to your account on the website or mobile app
  2. Navigate to Account Profile tab
  3. Scroll to the "Danger Zone" section
  4. Click "Delete My Account"
  5. Complete the multi-step confirmation process (requires entering your family name for verification)
  6. Check your email for a deletion confirmation link
  7. Click the email link within 1 hour to complete deletion

⚠️ Account Deletion is Permanent

Deletion is irreversible and will permanently remove:

  • Your account profile and family information
  • All travel events and carpool listings
  • Equipment exchange listings
  • All messages (sent and received)
  • Friends network and blocking preferences
  • Video Coach skier profiles, videos, AI feedback, and visual annotation images
  • Favorite resort preferences
  • All associated data and history

The confirmation email link expires in 1 hour for security. If you do not click the link, your account will NOT be deleted. Some data may remain in backups for up to 30 days.

Guest User Note: Guest users do not have accounts and no personal data is stored, so deletion is not applicable.

4. Snow Forecast Feature

4.1 Description

Snow Forecast is a weather information feature that provides:

4.2 Access Levels

4.3 Weather Data Source

Snow forecast data is sourced from Open-Meteo, a third-party weather API. We:

4.4 Forecast Limitations

IMPORTANT: You acknowledge that:

4.5 User Responsibilities

When using Snow Forecast, YOU are responsible for:

4.6 Favorite Resorts Live Video & Web Cameras

The Favorite Resorts feature includes access to live video and web cameras:

5. Travel Information Feature

5.1 Description

Travel Information (Road & Traffic Conditions) provides real-time road condition information for ski routes:

5.2 Access Levels

5.3 Data Sources

Road and traffic data is sourced from third-party providers:

5.4 Limitations

IMPORTANT: You acknowledge that:

5.5 User Responsibilities

When using Travel Information, YOU are responsible for:

6. Carpool Services and Responsibilities

🚨 Critical Safety Notice

WE ARE A COORDINATION PLATFORM ONLY. We do not provide transportation services. All carpool arrangements are made directly between users. You assume ALL risks associated with carpooling.

6.1 Our Role

We provide a platform to help families coordinate carpools. We:

6.2 User Responsibilities

When arranging carpools, YOU are responsible for:

6.3 Carpool Risks

You acknowledge that carpooling involves inherent risks including but not limited to:

You assume all such risks when participating in carpools.

7. Equipment Exchange

7.1 Our Role

We provide a marketplace for community members to buy, sell, and trade ski equipment. We:

7.2 Our Limitations

We DO NOT:

7.3 User Responsibilities

When buying or selling equipment:

8. Video Coach Feature

8.1 Description

Video Coach is an AI-powered ski and snowboard technique analysis feature that allows users to:

8.2 Video Upload Rules

When uploading videos, you agree that:

8.3 Video Comparison Feature

The video comparison feature allows you to track progress over time:

8.4 Visual Annotation Feature (Premium)

The Visual Annotation feature provides AI-generated annotated images for premium users:

8.5 Video Retention

8.6 AI Feedback Limitations

You acknowledge that:

9. Messaging and Communication

9.1 Acceptable Use

When using our messaging system, you agree to:

9.2 Message Monitoring

While we do not actively monitor messages, we reserve the right to review content if:

10. Prohibited Conduct

You agree NOT to:

11. Disclaimers and Limitations of Liability

11.1 "As-Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

11.2 No Liability for User Interactions

WE ARE NOT LIABLE FOR:

11.3 No Liability - Free Community Platform

CRITICAL - READ CAREFULLY:

This is a FREE community coordination tool provided "as-is" with ZERO LIABILITY:

Think of this like a community bulletin board - we simply provide a place for community members to coordinate. Everything else is between you and other users.

11.4 AI Matching Disclaimer

Our AI-powered carpool matching is for convenience only. We make no guarantees about:

You must use your own judgment when accepting carpool matches.

11.5 Video Coach AI Disclaimer

The Video Coach AI-powered analysis is for informational and entertainment purposes only. We make no guarantees about:

AI coaching is NOT a substitute for professional instruction. Always seek qualified ski or snowboard instruction, especially for children and beginners.

11.6 Snow Forecast Disclaimer

The Snow Forecast feature provides weather predictions from third-party sources. We make no guarantees about:

Weather forecasts are predictions only. Always verify conditions with multiple sources and make your own safety decisions.

11.7 Road & Traffic Disclaimer

The Road & Traffic Conditions feature provides traffic camera feeds and road condition information from third-party sources. We make no guarantees about:

Road conditions change rapidly in mountain areas. Always verify conditions with official sources like Caltrans QuickMap, NDOT NVRoads, UDOT Traffic, COtrip, ODOT TripCheck, WSDOT, ITD, MDT, and WYDOT, and use your own judgment when driving. AI analysis is for informational purposes only and is NOT a substitute for official road reports or personal assessment of conditions.

11.8 Guest Access Disclaimer

Guest access is provided for evaluation purposes only. We make no warranties about:

11.9 YouTube Live Video & Web Camera Disclaimer

The YouTube Live Video and Web Camera features provide third-party content. We make no guarantees about:

Live video streams and web cameras show conditions at a specific point and time. Mountain conditions vary significantly across different areas and elevations. Always verify conditions with official resort reports and use your own judgment.

12. Indemnification

You agree to indemnify, defend, and hold harmless Skihelper.com, its owners, operators, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, please contact us at support@skihelper.com to attempt to resolve disputes informally.

13.2 Arbitration Agreement

Any disputes not resolved informally shall be resolved through binding arbitration rather than in court, except:

13.3 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law provisions.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

15. Service Modifications and Termination

We reserve the right to:

We are not liable for any modifications, suspensions, or terminations of the Service.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Skihelper.com.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

16.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or affiliate.

16.5 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16.6 Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control (natural disasters, pandemics, wars, etc.).

17. Special Provisions for Minors

While our platform is family-oriented:

18. Contact Information

For questions about these Terms or the Service:

For urgent safety concerns, contact us immediately and relevant authorities.

Acknowledgment

By using this Service, you acknowledge that:

  • Features may be added, removed or changed
  • The platform may experience bugs or downtime
  • Feedback and bug reports are appreciated
  • You have control over your data through self-service deletion
  • Guest access is available to explore the platform risk-free
  • Video Coach videos are automatically deleted after 30 days
  • AI feedback is not a substitute for professional instruction
  • A backup AI model may be used when the primary model is unavailable
  • Snow forecasts are predictions and should be verified with other sources
  • Hourly detailed weather reports including snow level, snow-to-rain ratio, snow quality, and daytime/evening snowfall are estimates only
  • Road & Traffic data should be verified with official Caltrans, NDOT, UDOT, CDOT, ODOT, WSDOT, ITD, MDT, and WYDOT sources
  • AI road condition analysis with improved scoring is for informational purposes only
  • YouTube Live Video streams are third-party content from YouTube and may be unavailable at times
  • Web camera links direct you to resort-operated pages outside of Skihelper

Thank you for being part of our community and helping us build a better platform!

By clicking "I Accept" or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

© 2026 Skihelper.com | Western Region Ski Families

← Back to Home
↑